---
title: Domain not verifying
sidebarTitle: Domain not verifying
description: Checklist when Reloop domain verification is stuck on pending, verifying, or failed.
---
> For the complete documentation index, see [llms-docs.txt](/llms-docs.txt) or the site index [llms.txt](/llms.txt). Full docs corpus: [llms-full-docs.txt](/llms-full-docs.txt). Prefer markdown URLs (append `.md`) for agent consumption. Product skill: [skill.md](/skill.md).


Work through this list in order. Most failures are wrong panel, typo, SPF duplicate, or propagation.

## 1. Confirm you edited the live DNS host

Lookup NS for your domain. The company in those hostnames must be where you added records.

```bash
dig NS yourdomain.com +short
```

If NS say Cloudflare but you edited GoDaddy, Reloop will never see your changes. See [Wrong nameservers](/docs/guides/connect-domain/troubleshoot/wrong-nameservers).

## 2. Confirm records are public

```bash
dig TXT reloop._domainkey.yourdomain.com +short
dig TXT yourdomain.com +short
dig TXT _dmarc.yourdomain.com +short
```

Compare to the Reloop dashboard. If dig is empty, wait for [propagation](/docs/guides/connect-domain/verification/propagation) or fix the publish step.

## 3. Fix common record mistakes

- **DKIM truncated** — paste the full `p=` key ([typos](/docs/guides/connect-domain/troubleshoot/dkim-dmarc-typos))
- **Two SPF TXT records** — merge ([SPF conflicts](/docs/guides/connect-domain/troubleshoot/spf-conflicts))
- **Wrong host** — UI double-appended the domain (`reloop._domainkey.example.com.example.com`)
- **Proxied Cloudflare records** — set mail-related records to DNS only
- **Missing required group** — receiving MX or tracking still off while dashboard expects them

## 4. Re-verify

In Reloop, open the domain → **Verify**. Repeat after 15–30 minutes if dig just started showing values.

## 5. Still failing?

- Open the matching [provider guide](/docs/guides/connect-domain/providers)
- Try [Auto-populate](/docs/guides/connect-domain/auto-populate) if your host supports it
- Contact Reloop support with: domain name, screenshot of DNS rows, and `dig` output