---
title: Wrong nameservers
sidebarTitle: Wrong nameservers
description: You added Reloop DNS records but verification fails because the domain uses different nameservers.
---
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## Symptom

- Reloop Verify fails
- `dig` does not show the records you added
- Or `dig` shows an old zone

## Cause

DNS records only count at the host named by your domain’s **NS** records. Editing the registrar’s “DNS” tab while NS point to Cloudflare (or vice versa) publishes into a zone nobody queries.

## Fix

<Steps>
  <Step title="Read live nameservers">
    ```bash
    dig NS yourdomain.com +short
    ```
  </Step>
  <Step title="Open that host’s DNS UI">
    Use [Find your DNS provider](/docs/guides/connect-domain/find-dns-provider) to map NS → company.
  </Step>
  <Step title="Add Reloop records there">
    Copy from the Reloop dashboard again into the correct panel.
  </Step>
  <Step title="Optional cleanup">
    Remove mistaken duplicate records from the unused panel so you are not confused later.
  </Step>
</Steps>

## Changing nameservers on purpose

If you intentionally move DNS (e.g. Namecheap → Cloudflare):

1. Copy existing important records to the new host first
2. Change NS at the registrar
3. Wait for NS propagation
4. Re-add Reloop records at the new host
5. Verify again

See also [Change DNS later](/docs/guides/connect-domain/after/change-dns).