Domain statuses
What pending, verifying, active, failed, and suspended mean for a Reloop domain.
| Status | Meaning | What you should do |
|---|---|---|
| pending | Domain created; DNS not confirmed yet | Publish records (auto or manual), then verify |
| verifying | Reloop is checking public DNS | Wait; re-check after propagation |
| active | Required records matched | Send mail; optionally test |
| failed | Checks did not match expected records | Fix DNS using not verifying |
| suspended | Domain disabled (policy, billing, or admin) | Contact support / fix account issues |
Banner behavior
While status is pending, verifying, or failed, the domain page shows the DNS helper banner:
- Auto populate when Reloop discovers Domain Connect support for your host
- Open DNS settings / manual guidance otherwise
Related
Was this page helpful?
- Need help? Contact Support.
- Chat with Reloop developers on Discord.
- Check out our changelog.
- Questions? Contact Sales.
- LLM? Read llms.txt.