Domain not verifying

Work through this list in order. Most failures are wrong panel, typo, SPF duplicate, or propagation.

1. Confirm you edited the live DNS host

Lookup NS for your domain. The company in those hostnames must be where you added records.

dig NS yourdomain.com +short

If NS say Cloudflare but you edited GoDaddy, Reloop will never see your changes. See Wrong nameservers.

2. Confirm records are public

dig TXT reloop._domainkey.yourdomain.com +short
dig TXT yourdomain.com +short
dig TXT _dmarc.yourdomain.com +short

Compare to the Reloop dashboard. If dig is empty, wait for propagation or fix the publish step.

3. Fix common record mistakes

• DKIM truncated — paste the full p= key (typos)
• Two SPF TXT records — merge (SPF conflicts)
• Wrong host — UI double-appended the domain (reloop._domainkey.example.com.example.com)
• Proxied Cloudflare records — set mail-related records to DNS only
• Missing required group — receiving MX or tracking still off while dashboard expects them

4. Re-verify

In Reloop, open the domain → Verify. Repeat after 15–30 minutes if dig just started showing values.

5. Still failing?

• Open the matching provider guide
• Try Auto-populate if your host supports it
• Contact Reloop support with: domain name, screenshot of DNS rows, and dig output