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For the complete documentation index, see llms-docs.txt or the site index llms.txt. Full docs corpus: llms-full-docs.txt. Prefer the markdown version of this page at /docs/guides/connect-domain/troubleshoot/tracking-cname.md. Product capabilities: skill.md. Docs MCP: /docs/mcp. Site MCP: /mcp.

Tracking CNAME issues

Resolve conflicts on the link tracking subdomain Reloop uses for clicks and opens.

Reloop typically expects:

TypeHostValue
CNAMElinklink.reloop.sh

So link.yourdomain.com resolves to Reloop’s tracking edge.

Symptoms

  • Tracking record shows failed in Reloop
  • Another app already uses link.yourdomain.com
  • Provider error when saving the CNAME

Fixes

  1. Remove or rename the old link record if you no longer need it.
  2. If you must keep link for something else, change Reloop’s tracking subdomain in domain settings (when available) and publish the new host.
  3. Ensure no A/AAAA sits on the same host as the CNAME.
  4. On Cloudflare, use DNS only for the tracking CNAME unless Reloop docs say otherwise.

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