Is each email its own contact?

Yes. A Reloop contact is one person record keyed by a unique email address in your organization. Subscription status, custom properties, groups, and channel preferences all live on that same record.

What happens if I add a duplicate email?

Email is unique per organization. Creating a contact with an email that already exists returns an error — update the existing contact instead of creating another one.

What is the difference between unsubscribed and blocked?

Unsubscribed means the contact opted out of your list. Blocked usually comes from deliverability issues such as a hard bounce or spam complaint, with a suppression reason on the contact.

Can I export my contacts?

Yes. From the contacts list in the dashboard, use Export CSV to download email, status, and created-at for the current view.

How do I manage contacts with code?

Use the Reloop SDK or REST API to create, list, get, update, and delete contacts. The same operations are available in the dashboard under Contacts.

Does Reloop sync contacts with external CRMs (Salesforce, HubSpot, etc.)?

Reloop does not include a built-in two-way CRM sync. Sync contacts yourself with the Contacts API and webhooks, or connect tools like Zapier and n8n to move data between Reloop and your CRM.

Are there webhooks for contact events (created, updated, unsubscribed, deleted)?

Yes. Subscribe to contact.create, contact.update, contact.delete, contact.subscribed, contact.unsubscribed, and contact.blocked. Configure endpoints in the dashboard or Webhooks API.

Is there a rate limit on the Contacts API?

Yes. Contacts endpoints are rate-limited per organization (for example, create 200/min, list and get 60/min, update and delete 30/min). Exceeding a limit returns 429 with Retry-After. See Usage Limits in the API docs.

Is there a cap on total contacts per plan or organization?

Reloop does not enforce a fixed total-contact cap per plan. Storage is unbounded by a hard contact quota; API rate limits still apply when you create or update contacts in bulk.

Contacts | Reloop Docs

View all contacts

The Contacts Dashboard shows you all the contacts in your organization along with their status, audience totals, and recent activity.

Contacts list in the Reloop dashboard

Add a contact

Go to Contacts
Click Add contact (or press C)
Choose Import CSV file, Copy paste, or Sync via SDK
Finish that flow — map CSV columns, paste emails, or follow the SDK snippets
Confirm to add the contacts

Email is unique per organization. If the address already exists, Reloop returns an error — update that contact instead of creating another one.

Search and filter contacts

Open Contacts
Use Search contacts… (or press /) to find by email
Optionally filter by Status (Subscribed, Unsubscribed, or Blocked)
Click a row to open detail — or use Export CSV (E) for an offline copy

Edit a contact

You can update a contact’s name or properties. Subscription status is changed separately with Subscribe or unsubscribe.

Go to Contacts
Click the row menu (···) next to the contact you want to edit
Select Edit
Update the fields and click Update (or press Enter)

Unsubscribing opts the contact out of your list without deleting them. Status can be subscribed, unsubscribed, or blocked (often from deliverability).

Open Contacts
Click the row menu (···) → Subscribe or Unsubscribe
The contact status updates on the row

Delete a contact

Deleting permanently removes the contact record. Recreate the contact if you need them again.

Open Contacts
Click the row menu (···) → Delete
Confirm permanent removal

FAQ

Properties

Custom string and number fields.

Groups

Lists for targeted sends.

Channels

Per-topic subscription preferences.

API reference

Create Contact

Add a new contact.

List Contacts

Paginated list of organization contacts.

Retrieve Contact

Get a contact by ID.

Update Contact

Change name, status, or properties.

Delete Contact

Permanently delete a contact.

Contacts

View all contacts

Add a contact

Search and filter contacts

Edit a contact

Subscribe or unsubscribe a contact

Delete a contact

FAQ

Related

Properties

Groups

Channels

API reference

Create Contact

List Contacts

Retrieve Contact

Update Contact

Delete Contact