Reloop

Beta
Get Started

For the complete documentation index, see llms-docs.txt or the site index llms.txt. Full docs corpus: llms-full-docs.txt. Prefer the markdown version of this page at /docs/learn/contacts/channels.md. Product capabilities: skill.md. Docs MCP: /docs/mcp. Site MCP: /mcp.

Contact Channels

Learn how to create, edit, and delete Reloop subscription channels, enroll contacts, and view subscribers from the dashboard or API.

View all channels

The Channels Dashboard shows every subscription channel in your organization, including subscriber count, visibility, and default enrollment.

Channels are topics contacts can opt in or out of — for example Product Updates or Newsletter — instead of a single global unsubscribe. Visibility and default subscription stay on the channel; enrollments live on each contact.

Contact channels in the Reloop dashboard

Create a channel

  1. Go to Contacts → Channels
  2. Click Create channel (or press C)
  3. Enter a descriptive name (e.g. Product Updates or Newsletter)
  4. Optionally add a description, set Default Subscription, and choose Public Channel
  5. Click Create Channel (or press Enter)

Default Subscription controls whether new contacts are enrolled automatically (opt-in) or must be enrolled manually (opt-out). Public channels appear on the preference center; private channels stay hidden from subscribers.

Edit a channel

You can update a channel’s name, description, default subscription, and public/private visibility. Editing does not remove existing enrollments.

  1. Go to Contacts → Channels
  2. Click the edit icon (or row menu ··· → Edit Channel)
  3. Update the fields you need
  4. Click Update Channel (or press Enter)

View channel subscribers

View Subscribers opens Contacts filtered to contacts enrolled in that channel. The subscriber count on the channel card matches this enrolled list — not every contact in your organization.

  1. Open Contacts → Channels
  2. Click the row menu (···) → View Subscribers
  3. Review the filtered contacts list (clear the channel filter chip to see everyone again)

Remove a contact from a channel

Removing a contact from a channel only updates that topic preference. The contact stays in your organization and can remain enrolled in other channels.

  1. Open Contacts (or open a contact detail)
  2. Edit the contact and remove the channel (e.g. Product Updates)
  3. Save the contact

Delete a channel

Deleting removes the channel and its enrollment records. Contact profiles themselves remain in your organization.

  1. Open Contacts → Channels
  2. Click the row menu (···) → Delete Channel
  3. Confirm permanent removal

FAQ

Contacts

Add, search, and manage people in your organization.

Groups

Lists you send to without changing subscription status.

Properties

Custom traits on each contact record.

API reference

Create

New channel.

List

All channels.

Get

Channel details.

Update

Change settings.

Enroll contact

Add a contact to a channel.

Update subscription

Change channel enrollment.

Delete

Remove channel.

Was this page helpful?

Edit this page
GroupsPreviousTemplatesNext